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FREQUENT ASKED QUESTIONS

For Sellers

 

Registration

Seller FAQ
Why & How Should I Sign Up?
EIG Marketplace helps you:
1. Reduce cost of storing, managing & disposal
2. Solution to manpower shortage
3. Leaner backend operation
4. Additional revenue
5. Reach out to more buyers – in Singapore and outside of Singapore

Sign Up
1. Go to https://eigmarketplace.arcadier.io/user/privatemarketplace/login
2. Click “Click here to let us know!”
3. Fill in your Name & Email and click “Sign In”
4. Our sales representative will contact you within 3 working days.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.

 

uploading inventory

Why can’t see the full image when I upload a product image?

Image sizing needs to be in 1:1 ratio, a square image for the whole picture to appear nicely. To upload a product Image, select “Browse”, choose an image from your computer then click “Continue”. You can upload a maximum of 6 images.

What if I don’t know how to price my items?

You are encourage to put a discounted price base on your excess inventory value. Putting market price would discourage buyers from buying as they could get the goods from their direct suppliers. Alternatively you can put the price as 0, when pricing is sensitive, and on EIG it would display as “Contact Supplier” .

I can’t find the right category for my item!

If you can’t find the right category for your items, simply drop us an email at sales@eig88.com and we will review your request and add in the category.

I am facing problems with the Mass Upload feature.

Product Inventory List
1. Download the “Sample.csv” file
2. Select the “Date of Purchase” column and change the format to “TEXT” format and key in the date as DD/MM/YYYY
3. Search the “Category ID” on the mass upload page by chosing the relevant category, and there will be a 4-digit number that appears at the bottom.
4. Search for the “Condition ID” by clicking on the Condition Table.
5. Save the file as a .CSV file
6. Upload the file.

Images for Inventory List
1. Prepare a folder with all the images of the uploading inventory
2. Ensure that all images are in “.jpg or .png “file format
3. Ensure that image title is accurately copied into the Product Inventory List (sample.csv)
4. Select the folder, right click, compress the folder into a zip file
5. Upload the zip file

Alternatively, download the CSV file in the Mass Upload page and fill in your inventory details. Next, email that CSV file together with your images (in a zip) file to sales@eig88.com

How do I edit items?

Click on the “pencil” icon on each product listing to edit item.
After you have finished editing the item details, you can do the following actions:
Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers.
Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page.
Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved.
Republish: This button is available for items that are already visible to the buyers.

How do I delete the items?

Go to the inventory lists and select "X" to delete the items.

 

Fulfilment Order and Logistic Section

How do I check my offers and orders?

1) You can view your offers in the “Orders” column on the seller portal.
2)After buyer makes an offer, the offer condition will be shown in “Orders” “Offers” column. Alternatively an email will be sent to you and you can click on the button provided.
3)After payment has been made by the buyer, “Offers” will change into “Open Orders” and you can view them on the seller portal. Alternatively an email will be sent to you and you can click on the button provided.
4)After order has been acknowledged by buyer, “Open orders” will change into “Order history” and you can view them on the seller portal. Alternatively an email will be sent to you and you can click on the button provided.

When will supplier receive payments from successful orders?

Once the buyer received the item, they are encouraged to acknowledge receipt of the goods within 45 days. Upon confirmed the acknowledgement, EIG will release the funds after deducting the transaction fee.
EIG will take the initiative to reach out to both seller and buyer to investigate the status of the order upon 45 days. If the order is proved to be completed by either party, EIG will release the money to seller.

Are there any listing fees or other fees EIG charge?

There are no charges for listing items on EIG Marketplace. The only fee that is charged is a 7% to 12% transaction fee upon successful sale of your product. Please take note that the transaction fee is non-refundable after payment.

Please refer to the transaction fee table below for the structure.

Transaction fee percentage Transaction amounts
12% SGD$1 - SGD$6,000
10% SGD$6,001 - SGD$12,000
8% SGD$12,001 - SGD$24,000
7% SGD$24,001 and Above
*Merchant with IMDA assistance has different terms. Please refer to “FAQ-Government Grant” for more information.

 

Governement Grant

Are there any government grant to support the transaction fee in EIG Marketplace?

EIG Marketplace is one of the pioneer tech solution company to obtain “SMEs Go-Digital” programme under IMDA which announced at Budget 2017. EIG Marketplace is awarded the IMDA iSprint Grant with effect from 1 May 2017 to 31 Dec 2017. Please refer to the IMDA iSprint Grant for more details. Click here to bring the link to IMDA grant pages: https://www.eig88.com/imda-assistance/ .

What are the qualifying conditions you must fulfill to claim PIC benefits?

Tax Deduction of additional 300% • Carried on active business operation in Singapore
• Incurred qualifying expenditure and are entitled to PIC during the basis period of qualifying YA.
Cash Payout at 40% of Qualify Amount • Carried on active business operation in Singapore
• Incurred qualifying expenditure and are entitled to PIC during the basis period of qualifying YA.
• Meets the three (03) local CPF contribution employee condition. • Minimum qualifying expenditure for each cash payout option application is S$400.
• For PIC IT and automation equipment claims relating to YA 2016 onwards, equipment to be in use by the business at the point of electing for cash payout.

How do the Company claim the PIC from IRAS?

Please log into your company tax portal to submit the PIC claim electronicly. IRAS do not accept any manual paper application for PIC application. Or, you may look for a professional accountant or tax agent to assist in submitting the PIC claim electronicly.
You may visit https://www.iras.gov.sg/irashome/Schemes/Businesses/Productivity-and-Innovation-Credit-Scheme/ for more updated and detail information related to PIC.

 

 

Seller FAQ
Why & How Should I Sign Up?
EIG Marketplace helps you:
1. Reduce cost of storing, managing & disposal
2. Solution to manpower shortage
3. Leaner backend operation
4. Additional revenue
5. Reach out to more buyers – in Singapore and outside of Singapore

Sign Up
1. Go to https://eigmarketplace.arcadier.io/user/privatemarketplace/login
2. Click “Click here to let us know!”
3. Fill in your Name & Email and click “Sign In”
4. Our sales representative will contact you within 3 working days.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.
HOW DO I EDIT ITEMS?
Click on the “pencil” icon on each product listing to edit item. After you have finished editing the item details, you can do the following actions: Save: By clicking Save, changes made will all be saved. However, item is still not visible to consumers. Cancel: By clicking Cancel, all changes made will not be saved. You will be directed back to the Inventory Listings page. Publish: By clicking Publish, the item will be published to the consumer portal and is visible to the buyers. All changes will be saved. Republish: This button is available for items that are already visible to the buyers.