Registration

Why Buy On EIG Marketplace?

1. Source and purchase obsolete parts
2. Able to purchase in smaller quantity
3. Source items locally & globally

Can I browse the products without registered as a buyer?

Yes, you can. Click here to browse our products: https://marketplace.eig88.com/consumer/home

When do I need to register as a buyer?

You are required to register as a buyer when you would like to make an offer to or purchase from the seller of products.

How to sign up as a buyer on EIG Marketplace?

1. Click here to register yourself as a buyer: https://marketplace.eig88.com/consumer/Signup/
2. Click “Google +”
3. Login into a Gmail Account used by your company or create a new gmail email account (eg. XXXcompany.eig.buyer@gmail.com).
4. You will use this email solely for logining into your buyer account.

 

Buying Section

How do I negotiate an offer with supplier?

Click on “Contact supplier”, input details and select which party will be in charge of the delivery.

How do I check my offers and orders?

1)After you make an offer to supplier, you can view reply in “Orders” ” “Offers” column on the buyer portal. Alternatively an email will be sent to you and you can click on the button provided.
2)After you have made a payment, “Offers” will change to “Open orders” and you can view them on the buyer portal. Alternatively an email will be sent to you and you can click on the button provided.
3)After you have received the package and acknowledged order, “Open order” will change to “Order history” and you can view them on the buyer portal. Alternatively an email will be sent to you and you can click on the button provided.

How do I pay the multiple products from different merchants?

Click “Cart” -> “Ready to Checkout” on the top right corner of the page. You can checkout all products simultaneously.

Can I cancel my offer?

You can cancel your offer before your payment. However, if payment has been made, cancellation of order has to be agreed by both seller & buyer. Please visit our Terms & Condition Policy https://www.eig88.com/terms-of-service/ for more information.

 

Logistics and Dispute Section

When will sellers arrange the delivery of the item?

After payment is being made and confirmed, seller can begin to prepare product packaging and delivery issues.

How to acknowledge the order?

14 days after Buyers make the payment, EIG will send you an email to confirm if you have received products. You can confirm your order through email.

How can I raise a dispute?

If you have not received your items, or you are not satisfied with your items, you can contact the supplier or let us help you solve the issue by filling up the form below https://www.eig88.com/submit-a-dispute/ or email us at sales@eig88.com.

How am I protected as a buyer?

EIG provides Escrow Assurance as an protection for buyers. EIG will hold on to the payment of order for 45 days before releasing it to the seller or till buyers acknowledge that the order has been received without disputes.
Click here https://www.eig88.com/escrow-assurance/ to learn more about Escrow Assurance.